Terms and Conditions

Welcome to Ideal Imports! By accessing or using our website, ideal-imports.co.za, you agree to comply with and be bound by the following terms and conditions. If you do not agree, please do not use our website.

1. Introduction

These terms govern your use of our website and services. By using our website, you accept these terms in full.

2. Products and Services

All products are subject to availability. We reserve the right to discontinue any product without prior notice.

3. Orders

When you place an order, you agree to pay the total amount due. We will confirm your order via email. All pricing includes 15% VAT.

4. Payments

Payments can be made through various methods, as defined by our payment backend provider Payfast at checkout. All transactions are secured via Payfast and no confidential financial data (such as credit card details) are stored on our website.

5. Shipping

We aim to process and ship your order within 7 business days. Shipping costs will be calculated during checkout.

6. Returns and Refunds

Our return policy allows returns within 7 days of receipt. Products must be unopened and in original packaging for a refund. 

7. Warranty Period and Cover

All IDEAL products are covered by a 12-month mechanical warranty from date of delivery, except for any “Shredcat” products which are covered by a 6-month mechanical warranty.

8. Warranty exclusions

Warranty claims made within the Warranty period will not be honoured where:

        • Liquid damage has occurred.
        • Damage has been caused because of use the device/devices outside of design specification. Example but limited to, where the device has been overloaded with paper and has jammed the cutting head.
        • Physical damage has occurred because of force. Example but not limited to, where the device has sustained damage as a result of being dropped.
        • Any other scenario where negligence or abuse is suspected.

9. Servicing

Although not a requirement within the first year of purchase (volume depending), it is highly recommended that your device is serviced every 12 months by an Ideal-Imports approved service agent to ensure maximum life of your device. Please ring 021 481 8300 for more information.

10. Limitation of Liability

To the fullest extent permitted by law, Ideal Imports will not be liable for any indirect, incidental, or consequential damages arising from your usage of the website and the devices sold on it.

11. Governing Law

These terms are governed by the laws of South Africa.

12. Changes to Terms

We may update these terms from time to time. The latest version will always be available on our website.