Return and Refund Policy

At Ideal Imports, customer satisfaction is our priority. If you are not satisfied with your purchase, you can return it under the following conditions:

1. Returns

  • You have 7 days from the date of delivery to return items.
  • Items must be unopened, unused, and in their original packaging for a full refund to occur.

2. Refunds

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If approved, your refund will be processed in full to your original payment method within 7 days.
  • Should a returned item be opened and used, they will be assessed and if approved, a 10% restocking fee will be levied and the remaining 90% of value will be refunded.
  • 3. Exchange Policy
  • If the device arrives damaged and is noted on delivery, we will arrange a free replacement and collection of the damaged unit.

For any questions about returns or refunds, please contact us on 021 481 8300.